**Terms and Conditions for Hilmi Health System (HHS)**
**Effective Date:** 2 September 2025

### **1. Introduction**
Welcome to **Hilmi Health System (HHS)** (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website (**hilmihealthsystem.co.uk**) and our services. By accessing or using our website or services, you agree to be bound by these terms. If you do not agree, please refrain from using our services.

### **2. Definitions**
– **HHS:** Hilmi Health System, operated by HILMI HEALTH SYSTEM LTD (Commercial Registration Number: 16135907), with its registered office at **5 Brayford Square, London, E1 0SG**, and operational office at **1-5 Portpool Lane, London, EC1N 7UU**.
– **Services:** Includes medical consultations, diagnostic tests, treatment plans, membership programs, and digital healthcare services.
– **User/Client:** Any individual or entity accessing our website or using our services.
– **Website:** **hilmihealthsystem.co.uk** and associated subdomains.

### **3. Acceptance of Terms**
By using our website or services, you confirm:
– You are at least 18 years old or have parental/guardian consent.
– You provide accurate and complete information during registration or use.
– You agree to comply with all applicable UK laws and regulations.

### **4. Services Offered**
HHS provides:
– **Individual Appointments:** Stand-alone consultations and treatments.
– **Speciality Packages:** Bundled services for specific health concerns.
– **Membership Programs:** Annual subscriptions for ongoing care.
– **Advanced Laboratory Analysis:** Please note that certain specialised laboratory analyses may be processed by our trusted partner laboratories in the European Union to ensure the highest standards of accuracy and quality. All such partner labs comply with EU GDPR standards for data protection.

*Note:* Services are subject to availability and may require pre-payment or subscription fees.

### **5. User Obligations**
You agree to:
– Provide accurate medical history, contact details, and payment information.
– Respect our appointment and cancellation policy (available on a separate page on our website).
– Avoid abusive behaviour toward staff or other users.
– Use services only for personal, non-commercial purposes.

### **6. Payment and Refund Policy**
– **Payment:** Advance or Full payment is required at the time of booking via card, cash, or bank transfer.
– **Cancellations and Refunds:** Our detailed cancellation and refund policy is provided on a dedicated page on our website. By booking a service, you agree to the terms of that policy.
– **Membership Fees:** Annual subscriptions are non-refundable unless required by UK consumer law.

### **7. Limitation of Liability**
– **No Guaranteed Outcomes:** Medical results depend on individual factors. HHS does not guarantee specific outcomes.
– **Liability Cap:** Our liability is limited to the value of services paid. We are not liable for:
– Complications arising from inaccurate user-provided information.
– Force majeure events (e.g., pandemics, natural disasters).
– **Third-Party Links:** We are not responsible for content on external websites linked from our site.

### **8. Intellectual Property**
All content on our website is owned by HHS and protected under UK intellectual property laws. Unauthorised use is prohibited.

### **9. Data Protection and Privacy**
We handle your personal data in accordance with our Privacy Policy and comply with the UK GDPR and Data Protection Act 2018.

### **10. Dispute Resolution**
– **Negotiation:** Parties must attempt amicable resolution within 30 days.
– **Mediation/Arbitration:** If unresolved, disputes may be referred to mediation or arbitration in London.
– **Courts:** Exclusive jurisdiction lies with courts in England and Wales.

### **11. Amendments**
We reserve the right to modify these terms at any time. Changes will be posted on our website and effective immediately. Continued use constitutes acceptance.

### **12. Contact Information**
For questions regarding these Terms:
– **Registered Address:** 5 Brayford Square, London, E1 0SG.
– **Operational Address:** 1-5 Portpool Lane, London, EC1N 7UU.
– **Email:** contact@hilmihealthsystem.co.uk
– **Phone/WhatsApp:** +44 7424 997223

### **13. Governing Law**
These terms are governed by the laws of England and Wales.

**Acknowledgement:** By using HHS services, you confirm you have read, understood, and agreed to these Terms and Conditions.